Your complete satisfaction is our ultimate goal: 30-Day Money-Back Guarantee!
We want you to be fully satisfied with every item that you purchase from BuyBuySocial.com. This is why we provides a 30-day 100% money-back guarantee for any item you are not completely satisfied with. Simply return the unused product and you will receive a full refund or credit of the product cost (shipping charges are nonrefundable). If available, please include your invoice or packing slip with your return.
Damaged, Defective, or Incorrect Items
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Please do not discard any items unless you have been directed to do so by a Customer Care Specialist
Special Offers & Promotions
If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
Return Shipping and Processing
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.
We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee of $8 per item will apply. A 10% re-stocking fee will be applied on all returns over $100 that are not the result of our error.
For order shipped from our distribution centers, please print a return shipping label. This return shipping label is for the United States Postal Service (USPS) only and cannot be used with other shipping carriers.
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.